Frequently Asked Questions

Oakwood Living offers a comprehensive range of quality furniture for every room in your home:

• Living Room: Sofas, sectionals, coffee tables, entertainment centers, and accent chairs
• Bedroom: Beds, dressers, nightstands, wardrobes, and mattresses
• Dining Room: Dining tables, chairs, bar stools, and buffets
• Home Office: Desks, office chairs, bookcases, and filing cabinets
• Outdoor: Patio sets, lounge chairs, and outdoor storage

All our furniture is crafted with quality materials and designed for both style and durability.

Placing an order with Oakwood Living is simple and convenient:

• Browse our online catalog and add items to your cart
• Review your selections and proceed to checkout
• Enter your delivery address and contact information
• Choose your preferred payment method and complete your purchase

You'll receive an order confirmation email immediately, followed by updates on your delivery schedule. You can also visit our showroom for in-person assistance or call our customer service team for phone orders.

Yes! Many of our furniture pieces offer customization options including fabric selection, finish colors, and hardware choices. When browsing products, look for the "Customize" option on product pages. Our design consultants are also available to help you create the perfect piece for your space. Custom orders typically take 4-8 weeks for delivery depending on the complexity of your specifications.

We offer several delivery options to meet your needs:

• Standard Delivery: 7-14 business days, starting at $99
• Express Delivery: 3-5 business days, starting at $199
• White Glove Delivery: Includes unpacking, assembly, and removal of packaging materials, starting at $299
• Free Shipping: Available on orders over $1,500

Delivery costs vary based on your location and the size of your order. You'll see exact costs during checkout before finalizing your purchase.

Yes! We offer professional assembly services for all furniture purchases. You can add assembly service during checkout or select our White Glove Delivery option, which includes full assembly, placement in your desired room, and removal of all packaging materials. Our experienced technicians ensure your furniture is assembled correctly and safely. Assembly typically adds 1-2 hours to the delivery appointment depending on the complexity of the furniture.

Customer satisfaction is our priority. We offer a 30-day return policy on most items:

• Items must be in original condition with all packaging materials
• Return shipping fees apply unless the item is defective or damaged
• Custom or personalized items cannot be returned unless defective
• Refunds are processed within 5-7 business days of receiving the returned item

To initiate a return, contact our customer service team with your order number. We'll provide a return authorization and instructions for shipping the item back to us.

Oakwood Living stands behind the quality of our furniture with comprehensive warranty coverage:

• Structural Warranty: 5 years on frames and structural components
• Fabric & Finish: 1 year warranty against manufacturing defects
• Mechanisms: 2 years on recliners, sleeper mechanisms, and adjustable components

Our warranty covers manufacturing defects and workmanship issues but does not cover normal wear and tear, misuse, or damage from accidents. Extended warranty plans are available at checkout for additional peace of mind.

We accept various secure payment methods for your convenience:

• All major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal
• Bank transfers for large orders
• Financing options through our partners (see financing question below)

All transactions are processed through secure, encrypted payment gateways to protect your financial information.

Yes! We partner with leading financing providers to offer flexible payment plans that fit your budget. Options include:

• 0% interest financing for 12 months on purchases over $999
• Extended payment plans up to 60 months
• Quick online approval process
• No prepayment penalties

Apply for financing during checkout or contact our sales team for more information. Approval is subject to credit review and terms and conditions of our financing partners.